FAQs



Q. How do I know my order has been confirmed? A. Once you check-out you will receive an email from us confirming the details of your order.
Q. Can I cancel my order? A. Only orders that have not been shipped yet can be cancelled. Please write to us at we@monochrome.co.in to request a cancellation.
Q. How long will it take for my order to be delivered? A. All orders are delivered within 5-7 days. The delivery time varies by location and maybe affected by factors like public holidays or bad weather. 
Q. How much do you charge for shipping? A. We offer free shipping for any orders above Rs.500. For orders below Rs. 500 the delivery charge is Rs. 50.
Q. How can I track my order? A. Once we receive your order, we ship within 24-48 hours. As soon as the order is shipped you will receive an email from us confirming the shipment. The email will carry the tracking code you can use to check on your shipment.
Q. Do you deliver to addresses outside India? A. Yes we do. Delivery times depend on locations and can take 15-20 days. The delivery charges too vary by country and will be visible clearly before you checkout.
Q. My order was undelivered, what do I do? A. If for any reason your order is not delivered, please do let us know at we@monochrome.co.in. The courier company may contact you to confirm the second delivery attempt. If the order was undelivered because of an erroneous or incomplete address the order will be returned to Monochrome Co. We will then contact you to either process a refund or a re-order.
Q. Can I return a product? A. Yes, you can return an order. We only accept returns made within 10 days from the date you received the product. Before returning goods please check out our returns and refund policy to make sure you qualify for a refund.
Q. Where can I find answers to other questions? Please check our Returns and Refunds Policy, Shipping and Cancellation PolicyPrivacy Policy or Terms of Service for any other questions. You can also just email us at we@monochrome.co.in and we'll try and answer all your queries.