Refund policy

Returns
Our returns policy lasts 10 days. If 10 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. We require a receipt or proof of purchase to complete the return.

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 10 days after delivery


Received your order in a damaged conditions? 
Write to us at we@monochrome.co.in with some details, picture of the damage. Once accepted we will process the re-order or refund for you. 


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at we@monochrome.co.in.


Sale items (if applicable)
Only the sale price of an item will be returned.


Return Process
To return your product, please contact us for the return address. You will be responsible for paying for your own shipping costs for returning your items unless the reason for the return is that you received goods that were damaged or did not match your order. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.