Delivery and Shipping
All orders are delivered within 5-7 days. The delivery time varies by location and maybe affected by factors like public holidays or bad weather. We offer free shipping (Domestic) for any orders above Rs.500. For orders below Rs. 500 the delivery charge is Rs. 50 (Domestic) . Once we receive your order, we ship within 24-48 hours. As soon as the order is shipped you will receive an email from us confirming the shipment. The email will carry the tracking code you can use to check on your shipment.
Delivery times for addresses outside India depend on locations and can take 15-20 days. The delivery charges too vary by country and will be visible clearly before you checkout.
If for any reason your order is not delivered, please do let us know at email@example.com. The courier company may contact you to confirm the second delivery attempt, if required. If the order was undelivered because of an erroneous or incomplete address the order will be returned to Monochrome Co. We will then contact you to either process a refund or a re-order.
Only orders that have not been shipped yet can be cancelled. Please write to us at firstname.lastname@example.org to request a cancellation.